General FAQ

Head to www.ilovetour.co.uk and click on the blue ‘Group Leader Sign Up’ button.

You can view your booking by using the ‘login’ button on the front page of our website. You can click on the ‘my trips’ section to access your booking.

These are sent within 30 mins of your booking being reserved through payment. Please check your junk folder before contacting us.

Your unique group link will be sent to you within 24 hours of set up. If you have not received within 24 hours, please call us on 0113 479 0989, option 1.

All e-tickets are sent out 7-14 days prior to your trip departing along with final information.

If you have paid a damage deposit for your trip please note these are returned up to 31 working days after your request on return from the trip.

The Group Leader is the person making the booking on behalf of the group. The Group Leader will receive a unique code/link and they can provide this to their team. Anyone who uses this code/link will be assigned to that group. They are responsible for making decisions on behalf of the group.

Please contact ILOVETOUR@kaboodle.co.uk with your group name and their booking reference so that we can look into this for you.

We will advertise themes for your evening’s entertainment; however, you are encouraged to get creative should you wish. Fancy dress is not compulsory, but you are likely to increase your enjoyment by 40% for every item of fancy dress you bring.

Yes, you can make name changes on your booking, please note there is a charge to perform a name change on your account. See the terms of booking for your trip for more details. All requests for changes must be made in writing via email by the person who made the booking. All administration fees will be added to the booking and the balance will need to be cleared before any tickets will be sent out. Name change fees must be paid within 24 hours.

A Deposit reserves your place on the Tour and forms part of the main payment, coming off the total price of the base package. This is non-refundable.

A Damage Deposit is separate to your package. This covers you and your team for any damages you may be liable for while using the transport and being on Tour. Your Damage Deposit is refunded back to you after your trip minus any damage you may have caused. The majority of our Tourers tend to get all of their Damage Deposits refunded back to them.

You will find Booking Fees (BF) on all online booking platforms for tickets and festivals. These are not retained by ILOVETOUR but go to cover costs for our booking system provider Kaboodle. These costs include, but are not limited to, running their website, customer service lines, platform development, and staff wages. ILOVETOUR pays an additional fee to keep this cost down for its customers. All BF’s are non-refundable under any circumstances.

You can cancel at any time leading up to your trip but you will be subject to the trips cancellation charges which can be found in the terms and conditions. These charges can be anything from loss of deposit up to the full holiday cost depending on how close it is to your departure date.

If you wish to remove any extras you will need to contact us on 0113 479 0989 or email ILOVETOUR@kaboodle.co.uk. Please provide your booking reference when contacting us and one of the advisors will notify you if there are any admin fees to remove the extra you no longer need.

YES! We are constantly evolving our products and events so any new extras and bolt ons for your trips will be advertised to you when they are released so you can decide if they will improve your experience.

Our trips are available to anyone over the age of 18. There are some University specific arrangements we have in place with SU’s that we are in partnership with, so it is good to check in advance. If you would like to book as a group of friends, unaffiliated to a University, then you are welcome to do so.

Yes. You can add extras at any point during your booking, and some can be paid for in resort. It is always best to check with your Group Leader or ILOVETOUR Rep as some of our extras such as the Boat Parties and Beer Pong Tournaments have limited numbers and can sell out in advance.

It is not mandatory, but it is highly recommended. These allow you to get state healthcare at a lower cost and sometimes even free.

If you are interested in working one of our festivals then you can email info@ilovetour.co.uk to see if there is any availability.